Front Office Executive

Job Description

  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
  • Set up accurate accounts for each guest according to their requirements
  • Enter Marriott Rewards information
  • Ensure rates match market codes, document exceptions
  • Secure payment prior to issuing room key, verify/adjust billing
  • Compile and review daily reports/logs/contingency lists
  • Complete cashier and closing reports
  • Supply guests with directions and property information
  • Accommodate guest requests, contacting appropriate staff if necessary
  • Follow up to ensure requests have been met
  • Process all payment types, vouchers, paid-outs, and charges
  • Balance and drop receipts
  • Count and secure bank at beginning and end of shift
  • Obtain manual authorizations and follow all Accounting procedures
  • Notify Loss Prevention/Security of any guest reports of theft
  • Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
  • Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns
  • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets
  • Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation
  • Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
  • Ensure adherence to quality standards
  • Enter and locate information using computers/POS systems
Job Category: White Collar
Job Type: Full Time
Job Location: Chennai

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