Full Time, Permanent
Greetings from Teleperformance….!!!
Bulk hiring for Premium Customer Service Process!
Minimum Qualification: Graduate/Undergraduate
Minimum Experience : 1 year in BPO [ Documented]
Candidate Should be comfortable with 5.5 Days working & Rotational Shifts .
Work from office job.
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers